Customer Experience

Customers traveling on Delta can look forward to a new, more accessible flight map designed with those with low-vision disabilities at the forefront, ensuring even more travelers can enjoy the flight map effortlessly and independently.

Go behind the scenes with two teams who play a key part in the product strategy and engineering aspect of a nose-to-tail cabin redesign.

Sky Hopper, a new retro-style game for Delta SkyMiles Members, is now available exclusively through Delta Sync Wi-Fi. Gamers can log in, collect sweepstakes entries, and play their way to a chance of winning a $400 Delta Gift Card every month. 

SLC customers will soon have access to a hands-free airport experience with the expansion of Delta Digital ID, which gives customers access to the TSA PreCheck® Touchless ID lane. Expansion to D.C.’s Ronald Reagan Airport (DCA) will follow shortly in November.

Explore Korea's Incheon International Airport and its abundant facility offerings.

Learn more about a Ghanaian journalist's fascinating trek to Delta's headquarters.

New cabin design enhances customer experience and showcases the future of flying with Delta. Debuting on a narrowbody Boeing 757 aircraft that will begin flying on domestic and short haul international routes later this fall, followed by a widebody Airbus A350 in early 2025. 

Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX. 

As part of the Hispanic heritage month collection, Delta will introduce a range of content from TelevisaUnivision across its in-flight entertainment, beginning with a variety of films in September and expanding to include television series in October.

One year after its debut, Delta Sync seatback has expanded the smart TV-like update to more than 330 aircraft. A new software release introduces updated features designed to put more day-of travel information at customers’ fingertips. What’s more – BBC News joins the lineup of global networks available on live TV. 

Delta is the first U.S. airline to provide a dedicated program for all business travelers — regardless of their company’s size or relationship with Delta.  

Delta has started rolling out fast, free Wi-Fi presented by T-Mobile on select long-haul international routes – a major milestone in the airline’s journey to bring reliable, streaming quality connectivity to its entire global fleet for free. Most transatlantic flights are expected to be in service with free Wi-Fi by the end of the summer. 

Following the CrowdStrike outage and resulting operational disruption, Delta is continuing to offer several customer-focused options to ease the travel experience and make things right.  

The Delta One Lounge at New York’s John F. Kennedy International Airport – the first of its kind, and larger than any Delta Sky Club – offers a variety of experiences and amenities for the premium traveler.

As demand for premium travel experiences continues to grow, Delta will offer Delta Premium Select on select JFK-LAX flights beginning in September. Fast, free Wi-Fi presented by T-Mobile will be available on all flights between JFK and LAX by the end of September.

Ahead of his appearance as a keynote speaker at APEX TECH in Los Angeles, Ekrem Dimbiloglu, Delta's Managing Director of Customer Experience, Delta Studio & Wi-Fi, talks to APEX Insights about the carrier’s groundbreaking reinvention of its in-flight entertainment and connectivity offering – from the team behind the product to features and more.

Delta will serve as the official airline of SXSW® this March in Austin, Texas, and CEO Ed Bastian will headline a SXSW featured session on Sunday, March 10.

Let the music guide you through the stories of Miami, Medellín and beyond as Delta and Spotify unveil “The Passport Sessions.” The new collaborative series, available exclusively on Delta in-flight entertainment, is an ode to the shared human experience where the journey is just as important as the destination.

On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard.

New app enhancements, seamless security, special holiday treats and more await customers flying on Delta this holiday season.

Digital ID, Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.

This holiday travel season, SkyMiles Members have even more ways to enjoy their time on board and beyond. With Delta Sync Wi-Fi, customers can shop holiday sales with an exclusive Walmart+ promotion, play new games from New York Times Games, explore new destinations from Atlas Obscura and more.

Beginning Nov. 14, the Window Seat Shop is open to customers traveling through John F. Kennedy International Airport’s Terminal 4 and online at delta.com/windowseatshop.

Julieta McCurry, V.P. of In-Flight Entertainment and Connectivity, unveils our new partnership to bring fast, free Wi-Fi on regional aircraft, shares key customer experience insights and provides answers on what’s next for Delta’s connectivity rollout in 2024.

The Concourse A expansion at Salt Lake City International Airport is now complete with the addition of 13 new gates, bringing Delta’s total number of gates to 50 as the airline provides more than 230 peak-day departures at SLC.

Delta will adjust the number of Medallion Qualification Dollars (MQDs) required to achieve 2025 Medallion Status, further enhance the Million Miler program, update Delta Sky Club access policies for eligible Card Members and enhance options for Rollover Medallion Qualification Miles (MQMs).
A NOTE FROM ED: Thank you for your feedback on the SkyMiles Program

Delta is taking the in-flight experience to new heights this fall. Customers will enjoy an all-new seatback entertainment experience through Delta Sync rolling out to select aircraft now, and a fresh selection of hit movies and shows.

Delta’s award-winning SkyMiles Program will use MQDs as the single qualifier toward Medallion Status and offer new and enhanced ways to earn Status – both on the ground and in the air. The airline will also make changes to Delta Sky Club access for some American Express Card Members.

Delta is simplifying its SkyMiles Program, with Medallion Qualification Dollars serving as the only qualifier for Medallion Status. Here are several things you should remember about the program and what changes for you.

Oat milk creamer, seasonal beers and tequila now boarding! With the change in seasons comes big changes for customers’ food and beverage experience on board, including refreshed drink and snack selections, new chef-curated dishes, Delta One service enhancements, exclusive pre-select meal options and more.

Delta's stylish, new 7,000-plus-square-foot space seats over 200 guests (an increase of 50 from the Terminal B Club) and includes elevated views of the newly built Terminal A and airfield. The EWR Terminal A Club joins recently opened lounges in neighboring NYC airports.

The nearly 21,000-square-foot E Concourse Club seats more than 400 guests and overlooks the famous Boston Harbor. Operating alongside the two Clubs on Concourse A, Delta Sky Club will have capacity for more than 1,000 guests simultaneously at BOS.

Delta flight attendants are not only experts in providing elevated service to our customers but are also safety professionals who are trained and equipped with the tools to respond during in-flight medical events.

Delta customers traveling from the U.S. to Interior China connecting on China Eastern flights at Shanghai-Pudong International Airport (PVG) can now check in their bags to their final destination in China.

A recent CNBC Explores segment examines in-flight connectivity challenges across airlines and takes an inside look at how Delta is leading the industry by upgrading over 1,200 planes by 2024 to deliver fast, free Wi-Fi presented by T-Mobile to customers.

Delta SkyMiles® Members can now get even more out of a dream trip with Delta Vacations, thanks to major program enhancements that begin Monday.

The west headhouse, which features self-service kiosks to drop bags and/or print boarding passes, gives customers another entry point to easily check in and get to security. Later this summer, Delta expects to implement digital ID technology at bag drop and security checkpoints, allowing eligible customers to use their biometric data to more seamlessly move through the airport.

The Memorial Day travel period serves as the curtain-raiser for a bustling summer season. Delta will fly the busiest trans-Atlantic schedule in the airline’s history.

From effortless check-in and flight notifications to a refreshed view of your SkyMiles account and Spanish-language functionality, Fly Delta app puts even more at your fingertips this summer. Read on for select tips to manage your next journey on Delta using the app.

The new eastern portion of Concourse A will ultimately feature 22 gates and 19 restaurants and shops. More gates will open later this summer, and the entire portion will be operational by Oct. 31, 2023.

Delta's third Sky Club at Minneapolis-Saint Paul International Airport (MSP) is by far the largest at Delta's Minneapolis hub, with seating for more than 450, a first-of-its-kind Sky Deck and more. Recent renovations to Gates G18-G22, including relocated and enlarged restrooms, expanded gate seating areas and new concessions, laid the groundwork for this new Club.

It takes an average of 22 years for a Delta customer to travel one million miles. But over the course of about three decades, one flier has accumulated more miles in the air than anyone else: 14 million miles.

Kid-friendly meals are the latest enhancements to Delta’s onboard menu which includes seasonal favorites and the return of the beloved Delta One dessert cart.

Beginning February 2, eligible Delta SkyMiles American Express Card Members can take 15% off Award Travel on Delta flights, anytime₁. The new TakeOff 15 benefit is available to Delta SkyMiles Gold, Platinum, and Reserve Consumer and Business American Express Card Members.

SkyMiles Members have more opportunities to earn when they rent with Hertz, including additional miles and new status matches for Silver Medallions.

Delta is constantly raising the bar to further serve the needs of Salt Lake City’s travelers.

A new year means a new onboard food and beverage refresh, including the return of the signature Delta One dessert cart along with Tip Top’s espresso martinis, traditional afternoon tea, seasonally-inspired menu items and more.

After a banner year of Delta Sky Club openings and expansions across Delta's network in 2022 that resulted in a record number of visits, the airline is changing some of the ways customers can access Clubs starting next year to preserve a best-in-class experience.

Delta Vacations’ “Firsts that Last” contest winners will be sent on a dream vacation expertly curated to underscore the importance of new experiences.

Expected 2022 Thanksgiving customer numbers are just shy of the 2019 holiday travel period.

Delta CEO Ed Bastian will join MediaLink CEO Michael E. Kassan on stage Jan. 5 in Las Vegas to discuss the ways Delta and other consumer brands are combining technology with ingenuity to better know and serve their customers, engaging their members with increasingly tailored experiences curated just for them.

Delta SkyMiles and Starbucks Rewards members can link accounts to earn one mile per $1 spent at Starbucks and double Stars on days traveling on Delta.

• MOBILE STORY | What you should know about the new Delta-Starbucks partnership

Customers flying in Delta Premium Select, available on all trans-Pacific and most trans-Atlantic flights, will soon be treated to a refreshed and improved cabin experience, complementing a spacious seat design for which DPS is already known.

On April 20, the first phase of the new Delta Sky Way at LAX officially opened to customers, along with the terminal’s new, premier Delta Sky Club. The joint $2.3 billion investment in partnership with Los Angeles World Airports is slated for completion next year.

A joint $2.3 billion investment to modernize and upgrade one of the airline’s key global hubs.

Delta has been closely engaged with the Port of Seattle on the construction of the International Arrivals Facility since teams broke ground in 2017. With this new facility, international customers arriving at Seattle-Tacoma International Airport will get to experience more comfort and convenience than ever before.

Starting Feb. 22 Delta is teaming up with Instacart, the leading online grocery platform in the U.S., to give Delta loyalists more ways to earn miles when they link their SkyMiles and Instacart accounts, with special earning bonuses for Instacart Express members.

Delta is accelerating its efforts to build a more sustainable and people-first future for air travel. Starting this month, the airline will refresh its onboard product offerings with artisan-made amenity kits, recycled bedding, reusable and biodegradable service ware and premium canned wine.

The talents of expert artisans are finding their way to premium and more sustainable amenity kits for Delta One® customers next month, through a partnership with the Mexico-based brand Someone Somewhere.

Many customers may wonder how Delta makes decisions about cancellations and schedule changes and what Delta does to help them when those disruptions occur. Read on for more about how we take care of our customers when travel is interrupted – as well as tips on managing your next flight and when to arrive at the airport.

The expansion continues Delta’s history of investments in New York and will allow Delta to offer customers a seamless travel experience by consolidating operations into Terminal 4.

The fifth Delta Sky Club at the airline’s Detroit hub opened to travelers on Dec. 7 – the latest example of Delta’s ongoing commitment to enhance the customer experience, boost loyalty and invest in key markets.

New facial recognition-enabled experience in Atlanta provides hands- and device-free convenience for travelers from curb to gate.

As more people reclaim the joy of travel, Delta is leading the way in extending Medallion and SkyMiles benefits.

As a part of Salt Lake City International Airport’s newly opened terminal, the newest and largest Delta Sky Club will welcome its first guests today.